> For the complete documentation index, see [llms.txt](https://fs2crew.gitbook.io/fs2crew-generation-ai-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fs2crew.gitbook.io/fs2crew-generation-ai-documentation/basics/account-license-management.md).

# Account / License Management

### <mark style="color:$primary;">Account Management</mark>

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#### How to Update Your Account Email Address

If your FS2Crew account email address has changed and you cannot access the one-time password (OTP), please submit a support ticket through the [Support and Contact Us](https://fs2crew.com/contact-us/) page on the FS2Crew website.
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### <mark style="color:$primary;">License Management</mark>

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#### How to Restore Your Product License

Licenses are managed through your cloud-based FS2Crew account — no serial codes required.&#x20;

Your license is tied to your specific hardware and is non-transferable.

To reactivate after a hardware change, log out and back in using the **one-time password** (OTP) sent to your email.\
\ <mark style="color:$info;">**STEP 1:**</mark>\
\
Click the **hamburger icon** in the top-left corner of the app to open the side menu.

<figure><img src="/files/TqKJ17NlPDRHMwomBxwQ" alt="" width="375"><figcaption></figcaption></figure>

<mark style="color:$info;">**STEP 2:**</mark>

Click **Logout** at the bottom of the panel.

<figure><img src="/files/FnH9nzFiUiWVGxidulfG" alt="" width="267"><figcaption></figcaption></figure>

You will be prompted to log in to your account. Enter your email address. An OTP will be sent to your inbox — if it doesn’t arrive within a few minutes, check your spam or junk folder.

Once the OTP is entered, your license will be rebound to your new hardware.

<figure><img src="/files/M0r5sVk21vx25NZToHN3" alt="" width="375"><figcaption></figcaption></figure>
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### Unable to log in to FS2Crew Account (Cloudflare)

If Cloudflare keeps asking you to verify you’re human, it’s almost always because something about your connection or behavior looks “bot-like” to their system.&#x20;

It’s not personal—it’s automated risk scoring.

Here are the most common reasons:

* **Your IP address looks suspicious**
* **You’re on a VPN, proxy, or Tor**
* **Your IP was previously used for scraping or abuse**
* **Mobile or shared networks (cafes, hotels, some Korean ISPs) can trigger this**

FS2Crew is unable to provide support for these issues, as they are outside our control.
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